Refund policy

 

**Return and Refund Policy**

 

**1. Eligibility for Returns:**

   - Only phones with manufacturer defects are eligible for returns.

   - Defects must be reported within 2 days of the purchase date.

 

**2. Inspection and Approval:**

   - All returned phones will be subject to inspection to verify the manufacturer defect.

   - The inspection process may take up to 14 business days.

 

**3. Non-Returnable Items:**

   - Phones with damages caused by misuse, accidental damage, or unauthorized repairs are not eligible for return.

   - Returns due to change of mind will not be accepted.

 

**4. Refund Process:**

   - If the phone is approved for return, a refund will be processed to the original payment method within 7 business days after the inspection is completed.

   - Shipping and handling fees are non-refundable.

 

**5. How to Return:**

   - Contact our customer service team at [email protected] to initiate the return process.

   - Provide your order number and a detailed description of the defect.

   - Follow the instructions provided by our customer service team for returning the item.

 

**6. Contact Us:**

   - If you have any questions regarding our return and refund policy, please contact us at [email protected]